Customer Service + Info

COVID-19 UPDATE:!
Our storefront in Hyannis has re-opened with safety precautions.  We continue to offer and encourage the use of online ordering and curbside pick up at our door. Please order here on our website and select a date and time at checkout.  
We are taking additional sanitary measures while preparing all packages for shipment and pick up.  

If you have a special request, or need to reach us with any questions please email us at: orders@capecodjewelers.com and we will respond promptly.

 
SIZING FOR BRACELETS: Please read before purchasing!

Cape Cod bracelets and nautical hook bracelets are designed to be worn like a close-fitting bangle. Either the ball unscrews or the hook comes undone so that you may open up the bracelet to slip over your wrist. It is not meant to be slipped over the hand (your correct size will most likely be too small to fit over your hand.)

To ensure the recommended fit, please measure the circumference of your wrist with a soft tape measure wrapped snugly around the wrist bone. As a general guideline, we recommend adding half an inch to that measurement to find your proper size bracelet. 

For example, a wrist measuring 6.5" would need to order at least a 7" Cape Cod bracelet. It is safer to round up when falling between sizes. This is a general guideline, as some people may prefer a looser fit or a more snug fit. 

(As a side note, most adults are larger than a size 6". This is the most common exchange we see (with people needing a larger size). When ordering a 6", please note this is a very small size for an adult.)

 

SHIPPING:

All packages are shipped via the USPS. Items arrive in individual Cape Cod Jewelers jewelry boxes, which are then placed inside a padded shipping envelope.

We pride ourselves on processing and shipping your orders as quickly as possible. Please order by 3pm for express orders to go out the same day.
 
At checkout time, you can choose between four options. Exact delivery times depend on recipient's location:

Standard Shipping: (Currently Free!) $5, 2-7 business day average delivery
Priority Shipping: $10, 1-3 business day average delivery
Pick Up In Store: No Charge

 

PLEASE READ OUR NEW POLICY: EXCHANGES + RETURNS

Any item in unworn condition may be sent back within 30 days for an exchange or a store credit. No refunds are offered at this time. (Scratched, misshapen, or dented items are considered worn and will not be accepted.) 

 How to send back an item for a size exchange: 
 - Make sure the item is securely packaged. You may use the original padded envelope and the box it comes in. 
 - Include the sales invoice or order number. 
 - Write down the new size or style you would like and any new contact/shipping information.
 - Include $5 for re-shipping/handling.
 - Mail back to:
  CCJ
  366 Main Street
  Hyannis, MA 02601
 - We recommend insuring the item for the amount paid. We are not responsible for items lost in transaction back to us. 

Please Note: We strive to process your returns and exchanges as quickly as possible, however new orders take first priority. Once your item is received it will be reviewed to ensure it is in unworn condition. Damaged or visibly worn items will not be accepted. If the item has been accepted, you will be issued a store credit or shipped out the new item for exchange. 

Email us at orders@capecodjewelers.com for further assistance.