Customer Service + Info
If you have a special request, or need to reach us with any questions please email us at: firstname.lastname@example.org and we will respond promptly.
Cape Cod bracelets and nautical hook bracelets are designed to be worn like a close-fitting bangle. Either the ball unscrews or the hook comes undone so that you may open up the bracelet to slip over your wrist. It is not meant to be slipped over the hand (your correct size will most likely be too small to fit over your hand.)
To ensure the recommended fit, please measure the circumference of your wrist with a soft tape measure wrapped snugly around the wrist bone. As a general guideline, we recommend adding half an inch to that measurement to find your proper size bracelet.
For example, a wrist measuring 6.5" would need to order at least a 7" Cape Cod bracelet. It is safer to round up when falling between sizes. This is a general guideline, as some people may prefer a looser fit or a more snug fit.
(As a side note, most adults are larger than a size 6". This is the most common exchange we see (with people needing a larger size). When ordering a 6", please note this is a very small size for an adult.)
We pride ourselves on processing and shipping your orders as quickly as possible. Please order by 3pm for express orders to go out the same day.
At checkout time, you can choose between four options. Exact delivery times depend on recipient's location:
Standard Shipping: (Currently Free!) $5, 2-7 business day average delivery
Priority Shipping: $10, 1-3 business day average delivery
Pick Up In Store: No Charge
PLEASE READ OUR NEW POLICY: EXCHANGES + RETURNS
Any item in unworn condition may be sent back within 30 days for an exchange or a store credit. No refunds are offered at this time. (Scratched, misshapen, or dented items are considered worn and will not be accepted.)
How to send back an item for a size exchange:
- Make sure the item is securely packaged. You may use the original padded envelope and the box it comes in.
- Include the sales invoice or order number.
- Write down the new size or style you would like and any new contact/shipping information.
- Include $5 for re-shipping/handling.
- Mail back to:
366 Main Street
Hyannis, MA 02601
- We recommend insuring the item for the amount paid. We are not responsible for items lost in transaction back to us.
Please Note: We strive to process your returns and exchanges as quickly as possible, however new orders take first priority. Once your item is received it will be reviewed to ensure it is in unworn condition. Damaged or visibly worn items will not be accepted. If the item has been accepted, you will be issued a store credit or shipped out the new item for exchange.
Email us at email@example.com for further assistance.