SHIPPING & EXCHANGES

SHIPPING INFO:

-Orders are shipped with USPS, Tuesday - Saturday (Contact us if UPS is needed).
-If you select Priority or Express shipping at checkout, your order will be sent out the same day (Tues-Sat), if placed before 2pm.
-Cost starts at $5 for Standard Shipping. Expedited options available. 
-We pride ourselves on processing and shipping your orders as quickly as possible. If your order is time sensitive, please select an expedited shipping option. *Shipping speeds are best estimates and not guaranteed. If you need your order by a certain date, please email us and we will work on this with you. 
-Items are individually packaged in our signature Cape Cod Jewelers jewelry boxes with silver bow, which are then placed inside a discreet padded shipping envelope.

RETURN/EXCHANGE INFORMATION:

  • WHAT IS YOUR RETURN POLICY?

Our return policy is store credit only. We do not offer refunds to the original method of payment. You will receive your store credit via email. Original shipping costs are not included in the store credit and will not be refunded.  Please note, items purchased on sale will be given store credit for purchase price if returned.  We cannot offer discounts on exchange items once a sale has finished. 

To receive STORE CREDIT, the jewelry must be:
-Sent back within 30 days of your order date.
-Unworn and in the original box.
-In RESALABLE CONDITION - we thoroughly check our products before shipment for any signs of damage. Email us immediately if you receive a defective item, and before returning the item.

  • HOW DO I SEND MY RETURN/EXCHANGE BACK?

 - Make sure item is securely packaged and in its original box. You may use the original padded envelope it comes in.
 - Include the printed sales invoice or include order number/contact info.
 - You are responsible for the return shipping method and payment. Please mail back to:
CCJ - ATTN: RETURNS
366 Main Street
Hyannis, MA 02601

*When sending items back, we recommend using a method with a tracking number and insuring the item for the amount paid. We are not responsible for items lost in transaction back to us.*

  • WHAT HAPPENS AFTER I SEND MY ITEM BACK?

Once we receive your returned item(s) back in the mail, we will issue you a store credit to the email associated with the original order. You may then use the store credit code on our website or in store towards the purchase of your new item.

Damaged/Wrong Item Received:
If you believe you received a damaged or wrong item, please email us at hello@capecodjewelers.com with your order number and a photo of the damaged or wrong item within 3 days of receiving your package. If your item is damaged, please do not try to fix it or wear it. If your item is worn, manipulated in any way, and/or we are not immediately notified, it no longer qualifies for a return.

CUSTOM ORDERS (special sizes/non-stock items) are non-returnable.

Please note - tarnishing is normal and can be polished off, this is not a defect.

Email us at hello@capecodjewelers.com for further assistance.