SHIPPING + RETURNS
-Orders are shipped with either USPS or UPS. (choose at checkout.)
-Cost starts at $5 for standard shipping. Expedited options available.
-Items are individually packaged in our signature Cape Cod Jewelers jewelry boxes, which are then placed inside a discreet padded shipping envelope.
-We pride ourselves on processing and shipping your orders as quickly as possible. If your order is time sensitive, please select an expedited shipping option.
-Online orders ship out Tuesday-Saturday.
-High value orders may require insurance and/or signature required shipping, at a slightly higher cost.
- WHAT IS YOUR RETURN POLICY?
Our return policy is store credit only. We do not offer refunds to the original method of payment. You will receive your store credit via email. Original shipping costs are not included in the store credit and will not be refunded.
To receive STORE CREDIT, the jewelry must be:
-Sent back within 30 days of your order date.
-Unworn and in the original box.
-In RESALABLE CONDITION - we thoroughly check our products before shipment for any signs of damage. Email us immediately if you receive a defective item, and before returning the item.
- HOW DO I SEND MY RETURN BACK?
- Make sure item is securely packaged and in its original box. You may use the original padded envelope it comes in.
- Include the printed sales invoice or include order number/contact info.
- You are responsible for the return shipping method and payment. Please mail back to:
CCJ - ATTN: RETURNS
366 Main Street
Hyannis, MA 02601
*When sending items back, we recommend using a method with a tracking number and insuring the item for the amount paid. We are not responsible for items lost in transaction back to us.*
- WHAT HAPPENS AFTER I SEND MY ITEM BACK?
Once we receive your returned item(s) back in the mail, we will issue you a store credit to the email associated with the original order. You may then use the store credit code on our website or in store towards the purchase of your new item.
Damaged/Wrong Item Received:
If you believe you received a damaged or wrong item, please email us at email@example.com with your order number and a photo of the damaged or wrong item within 7 days of receiving your package. If your item is damaged, please do not try to fix it or wear it. If your item is worn, manipulated in any way, and/or we are not immediately notified, it no longer qualifies for a return.
CUSTOM ORDERS (special sizes/non-stock items) are NON-RETURNABLE.
Please note - tarnishing is normal and can be polished off, this is not a defect.
We do not recommend wearing jewelry in chlorine. Repeated exposure to chlorine or other harsh chemicals can deteriorate the metals in fine jewelry and cause damage beyond repair.
Email us at firstname.lastname@example.org for further assistance.